| Date and
Venue |
Why this Program | Trainer Profile | Program Outline |
| In Closing | Who should Attend | Registration Form | Organizer Profile |
| Date
and Venue May24-25,2008, HuaTing Hotel, Shanghai Objectives of this program To show Customer Service Reps how to personally create a service-oriented culture, from the inside out. By practicing good listening skills, clear, outwardly-focused communication, and ¡°habitual positivity,¡± they will delight their internal and external customers¡ªand re-ceive better cooperation in return. Bottom line: Happier customers and stronger teams!
President and founder of HumorRules LLC, a U.S.-based firm that has designed and delivered innovative business skills training since 1993. The HumorRules system of training is based on common-sense plus research, which shows that when people enjoy any task-including learning-they will work harder, "smarter," and more creatively. HumoRules' cutting-edge system has gained international recognition among clients including Wyeth Europe, IDS Sabah (Malaysia), Wells Fargo Bank, the U.S. Federal Reserve Bank, Novartis Pharma, the US Department of Agriculture, Bristol-Meyers Squibb, SKC Ltd., Chevron-Texaco, and numerous other organizations in a wide range of industries. Formerly a professional comedian and commercial actor with clients like Apple, Nestle and Hewlett Packard, Doni Tamblyn got her singular start in the training business in 1990, when she was engaged to revamp dull, California state-sponsored public education classes. Drawing on her entertainment background and her degree in Communication, she redesigned the courses using humorous learning activities and funny A/Vs, and then recruited and trained a staff of 48 instructors to lead the classes. Within the first year, the public classes saw a rise of some 25% in attendee evaluation scores, and were ultimately chosen to be included in a quality control study by the California Department of Motor Vehicles. Convinced of the power of humor as a teaching tool, Doni Tamblyn began studying research on the brain and the biological effects of humor. She discovered that replicated studies show laughter significantly improves brain function and reverses some of the physiological effects of stress, improving both our health and our interpersonal relations. Indeed, the research strongly suggests that a little appropriate fun may be the cheapest QC strategy an organization can employ! The best news, Ms. Tamblyn says, is that people are astonishingly adept at learning to use humor well. "People want to use humor and creativity in their work," she explains, "at first because they know it will make their work more fun, but later because they see it also makes them more productive. When serious professionals see humor as an effective business strategy, they accept it immediately. At that point, they learn the techniques for using it appropriately in the workplace amazingly quickly!" Doni Tamblyn has traveled the world, both as a trainer and much-sought keynote speaker. She is a regular invited presenter at international conferences for the American Society for Training and Development, the Society for Pharmaceutical and Biotech Trainers, and the International Society for Humor Studies. She has taught the HumorRules system of training through the University of California Extension Business and Management program, been interviewed for numerous radio and journalistic reports, and authored two widely-selling books, Laugh and Learn: 95 Ways to Use Humor for More Effective Teaching and Training (AMACOM Books, 2002) and The Big Book of Humorous Training Games (McGraw-Hill, 2000), both of which are being translated into other languages. She is a member of the American Society for Training and Development, the Association for Applied Therapeutic Humor, and the International Society for Humor Studies. She focuses on the programs including Presentation Skills¡¢Communication Skills¡¢Customer Service Management¡¢ Private Coaching¡¢Negotiation Skills¡¢Train The Trainer¡¢How to Use Humor to Improve Your Business Skills., etc
LAUGH AND LOVE THOSE CUSTOMERS!? is highly experiential and strongly team-building. Based on research of ¡°Best Practices¡± organizations like Levi Strauss, Federal Express, Southwest Airlines, and others, it lets your employees experience the immediate results of a good service ethic. In the end, learners compete in a hilarious, high-impact exercise that finally drives home the value of good customer service in 45 must-be-experienced minutes.
Above seminars are specifically designed to meet the needs of Executives in the following areas:
Organizer Profile As a specialist provider of international experts of learning and development, we have delivered prominent experts such as Michael Porter(Father of Strategy), Drayton Bird(Guru of Direct Marketing), Robert Kaplan(Father of Balanced Scorecard), Richard Lewis(Guru in Cross Culture Management), Paul Hersey(Guru in Management and Leadership), Michael Cusumano(Guru in Software Development). Golden Ideas has been assisting corporations, organisations and individuals to improve their knowledge, skills and behaviour needed to lead through change, improve business performance, grow and prosper so as to compete in the global economy. Till now, hundreds of senior executives from Fortune 500 and leading organizations have benefited from our guru network of the world's best practice leadership, strategy, innovation and performance management practices. The core of Golden Ideas is to create value to your organization and help you to have a greater success. For further information, please visit http://www.goldenideas.com.cn |
