We are proud to present a truly extraordinary new workshop, delivered by the president of the cutting-edge, US-based training firm, HumorRules®!

Since 1993, HumorRules® (http://www.humorrules.com) has delivered skills training with 2 essential differences. First, trainees learn largely through “Laughing Lessons”—dynamic learning games that let them grasp concepts, one after another, in a fast-paced environment of challenge and fun. Second, the system actually teaches the trainees to use humor appropriately in their own business interactions, resulting in more effective communication and greater rapport with their staff, colleagues, and customers. Does all of this sound too good to be true? The HumorRules® system of training has gained the enthusiastic support of multinational corporations around the world. They are now convinced that humor can achieve serious business results. This is your chance to find it out for yourself!

NOTE: This workshop is both a Presentation Skills and a TTT program. The first two days teach presentation skills, and are designed for a general audience. The third day is reserved for trainers who attended the first two days, and wish to become certified to deliver this exciting, interactive workshop for their own organizations.

Date and Venue
July15-16,2005, Ruitai Hotel,shanghai (Suitable for all managers and internal trainers)
July15-17, 2005, Ruitai Hotel,shanghai (Suitable for internal trainers for certification)

Organizer: Golden Ideas (“Golden Ideas, Golden People”)
A leading training and conference service provider based in Shanghai, we aim to provide quality training to senior executives with leading companies in China and even Asia-Pacific. We focus on Effective Leadership and Communication, Sales Management and Marketing Strategy, Supply Chain Management and Logistics, Project Management and Branding Management, Team Building, and Updated Financial and Logistics Policies. All of our programmes are delivered by Senior Executives with MNCs, Overseas Gurus, and Central policy makers. Our Client includes: IBM, Microsoft,Nokia,Standard Chartered, Siemens, AIG, Kohler, HWPG, Digital China, Honeywell, Johnson & Johnson, Motorola，SONY, Epson(Shanghai) Information Equipment, Angel Logistics, Guangzhou Honda，FAW，Baosteel，Exel, APL，Siemens, B&Q, Henkel, Havi Food, Egistics, Accenture，Wall Street Institute, RRD, York, Dage China, Grace, Hirisun, Marriott Hotel, Sunnen, Yanfeng Visteon, Wang's Electrics, Shanghai Hyster Forklift,Volkswagen Transmission, Forster Wheeler, Imax, Nordson, Boston Scientific, Huateng Software……

Trainer Profile
Doni Tamblyn is president and founder of HumorRules LLC, a U.S.-based firm that has designed and delivered innovative business skills training since 1993. The HumorRules system of training is based on common-sense plus research, which shows that when people enjoy any task—including learning—they will work harder, “smarter,” and more creatively.
HumoRules’ cutting-edge system has gained international recognition among clients including Wyeth Europe, IDS Sabah (Malaysia), Wells Fargo Bank, the U.S. Federal Reserve Bank, Novartis Pharma, the US Department of Agriculture, Bristol-Meyers Squibb, SKC Ltd., Chevron-Texaco, and numerous other organizations in a wide range of industries.
Formerly a professional comedian and commercial actor with clients like Apple, Nestle and Hewlett Packard, Doni Tamblyn got her singular start in the training business in 1990, when she was engaged to revamp dull, California state-sponsored public education classes. Drawing on her entertainment background and her degree in Communication, she redesigned the courses using humorous learning activities and funny A/Vs, and then recruited and trained a staff of 48 instructors to lead the classes. Within the first year, the public classes saw a rise of some 25% in attendee evaluation scores, and were ultimately chosen to be included in a quality control study by the California Department of Motor Vehicles.
Convinced of the power of humor as a teaching tool, Doni Tamblyn began studying research on the brain and the biological effects of humor. She discovered that replicated studies show laughter significantly improves brain function and reverses some of the physiological effects of stress, improving both our health and our interpersonal relations. Indeed, the research strongly suggests that a little appropriate fun may be the cheapest QC strategy an organization can employ! The best news, Ms. Tamblyn says, is that people are astonishingly adept at learning to use humor well. “People want to use humor and creativity in their work,” she explains, “at first because they know it will make their work more fun, but later because they see it also makes them more productive. When serious professionals see humor as an effective business strategy, they accept it immediately. At that point, they learn the techniques for using it appropriately in the workplace amazingly quickly!”
Doni Tamblyn has traveled the world, both as a trainer and much-sought keynote speaker. She is a regular invited presenter at international conferences for the American Society for Training and Development, the Society for Pharmaceutical and Biotech Trainers, and the International Society for Humor Studies. She has taught the HumorRules system of training through the University of California Extension Business and Management program, been interviewed for numerous radio and journalistic reports, and authored two widely-selling books, Laugh and Learn: 95 Ways to Use Humor for More Effective Teaching and Training (AMACOM Books, 2002) and The Big Book of Humorous Training Games (McGraw-Hill, 2000), both of which are being translated into other languages. She is a member of the American Society for Training and Development, the Association for Applied Therapeutic Humor, and the International Society for Humor Studies.

Program Overview

85% of employment ads list “excellent communication skills” as a job requisite. The problem is, very few people possess such skills! Studies suggest that miscommunication is a major factor in employee error, and as such represents a costly—sometimes even deadly—problem. A Harvard University study estimates that 90,000 hospital patients die each year from non-negligent error; meanwhile, Steven Cushing, author of Fatal Words:Communication Clashes and Airline Crashes, says that miscommunication has caused dozens of aircraft disasters.
In today's business environment, in which “Change” and “Doing More with Less” are the bywords, we can little afford the consequences of hit-or-miss communication. Everyone, from the top down, needs to make better use of the proven techniques, drawn from decades of research, that get accurate information across clearly and persuasively.

General Course Outline and Schedule
Section One: Putting Communication Theory Into Practice

• Event “World Cup Communicators” (How quickly can the team spread the word? How much information can the team handle at once? Can you break the World Record?)
• The Classic Communication Model: SENDER and RECEIVER
• Sender or Receiver: Which One Has the Power?
• The 2 Things People Need When Receiving Information From You
• Encapsulating Your Message To “Prime” Your Listener
• Summarizing Your Message to “Seal” It In Listeners’ Minds
• Clarifying the Message Through Specification
• The 2 Imperatives of Good Listening
• How to Listen Accurately
• How to Convey That You Got the Message

Practice and More Practice
Section Two: Recognizing and Adapting to Different Communication Styles

• How the Global Economy is Changing Interpersonal Communication in China
• The Unspoken Assumption That Most Often Blocks Communication
• The Human Iceberg: “Above the Surface” and “Below the Surface” Communication
• The Secret of Great “Below the Surface” Communicators
• Common Behavior Styles, and What They Signal
• Which Behavior Style Are You?
• What Makes Difficult People Difficult?
• Using “Below the Surface” Techniques to Deal With Difficult People
• Event: “Name That Quadrant!” (Learn how to “Read Between the Lines” in this insightful and hilarious game)
• Synchrony: The Ultimate Cross-Cultural Communication Tool
  Section Three: Writing As If You’re Talking
• The 2 Biggest Problems With Written Communications
• “Active Writing” for Clear, Memorable Messages
• How to Choose the Right Words
• Sentence Structure for Impact and Clarity
• “Chunking” Writing for Greater Interest and Comprehension
• The 5-Step Model for an Effective Written Communication
• The Rules for Writing Professional Emails
• Practice and More Practice

Section Three: Communicating for Optimal Impact

• The 4 Fatal Assumptions People Make When Sending a Message
• The 3 Components of an Optimally Effective Message
• What Brain Research Tells Us About Personal Relevancy
• Securing “Buy-In” to Ensure Action
• The Von Restorff Effect
• Humor in Communication: If They’re Laughing, They’re Listening
• What If You’re Not Funny?
• What Kind of Humor is Appropriate for Business Communicators?
• How to Avoid Inappropriate Humor Every Time
• How to Use Humor to Build Rapport, Engage Emotion, and Make Information Colorful
• Event: “Do It Wrong.” (Laugh and learn in a game that drives home the importance of today’s skills!)

Section Four (TTT Segment): Putting It All Together

• The 3 Secrets to Being a Naturally Funny Trainer
• LAUGHING LESSON: Don’t Try to “Be Funny”!
• LAUGHING LESSON: Focus Outward, Not Inward
• LAUGHING LESSON: Keep It Positive
• Leader’s Guide Orientation
• How to Facilitate the Laughing Lessons
• Tips for Dealing With Resistant Learners
• Maintaining Control in a Laughing Classroom

Section Five (TTT Segment): It’s Your Turn!

• Practice: Delivering a Segment of the Curriculum
• Practice: Facilitation
• Practice: Debriefing Laughing Lessons
• Practice: Using the PowerPoint CD
• Practice: Using the Game Accessories
• Troubleshooting and Q&A
• EVENT: “Workshop Facilitation Competition” (It’s time to team up and compete to see who graduates with the most honors!)

How You Can Benefit
This workshop will show you how to:

• Get and hold people’s attention in all communications
• Present information in ways that people remember best
• Communicate better cross-culturally
• Handle difficult interactions more effectively
• Write more clearly and with greater impact
• Use humor easily, appropriately, and effectively in business communications

Who Should Attend
Marketing Managers, Sales Managers, Customer Service Managers, Vice General Managers, Vice Presidents, Internal Trainers, Curriculum Designers, Training Directors, Training Managers, HR Directors, HR Managers.

Client Recommendations
“Thank you on behalf of my managers for your outstanding presentation for our offsite. Your energy, enthusiasm, humor, and ability to inspire were exactly what we needed. I will be calling you soon to once again raise the level of leadership in our division.”

- William T. Fowler, Community President

WELLS FARGO BANK, California

“I heard several comments from participants after the seminar to the effect that ‘she was one of the best speakers I've ever seen,’ and ‘I wish we had all day with her.’ Thanks for the great job you did.”

- Robert S. Williams, Brand Director, Definity®
BRISTOL-MYERS SQUIBB, Massachusetts

“The results of the training were impressive! We’ve seen an immediate, marked improvement in both retention and performance of new-hire trainees.... I am delighted. Thank you.”

- Judy Wamsley, Team Leader, CCE Training Group
CHEVRON USA, INC., California

“... Doni Tamblyn was the highest rated presenter at our two-day conference.”

- Michael E. Collins, Senior Vice President,
FEDERAL RESERVE BANK OF PHILADELPHIA

How Much You Should Invest

Standard RMB4800 per person for the first two days open seminar, the second or more with the same organization can only pay RMB4300. The first should enjoy the early bird booking discount RMB300 and can only pay RMB4500 if registering and paying before July8,2005
Standard RMB8600 per person for the total three days training, you can enjoy a discount price of RMB7980 for early bird discount and RMB7500 for group discount.
Fees includes workshop participation, training materials, 2 days lunch, tea pastries.
RMB3800 for the third day, in which TTT program you will be certified and get a set of teaching material and the whole powerpoint.

Workshop Language
In English; translation is available if necessary. Doni Tamblyn is from the USA, and will use business language. If you have medium English Level, you will find it quite easy to understand the trainer.

Reasons Why You NEED to Participate

• Unlike other local TTT programmes, this programme is top level, advanced, and international. The trainer is an internationally-known expert in her field, with years of experience in TTT coaching. The workshop aims at enhancing the training skills of internal trainers and senior executives who have at least the basic skills of training. This workshop is suitable for professionals from both multinational companies and leading domestic organizations.
• Unlike many seminar companies who deliver a pre-packaged programme with stand-in trainers, this workshop is taught by the person who created it. When you attend this workshop, you are taking advantage of all Ms. Tamblyn’s experience and wisdom.

How You Can Contact Us
For any info, please contact Golden Ideas at 021-62132780 or 13564534574 or seminar@goldenideas.com.cn.